Frequently Asked Questions

Everything you need to know about your Aedes beauty experience.

How can I track my order?

Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's journey.

What is your return policy for skincare products?

We offer a 30-day return policy for unopened and unused products. Due to hygiene reasons, we cannot accept returns on items that have been opened or tested.

Are Aedes products cruelty-free?

Yes, we are committed to ethical beauty. None of our products or ingredients are tested on animals, and we only partner with suppliers who share this commitment.

Do you offer international shipping?

We currently ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and are calculated at checkout.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.

How do I know if a product is right for my skin type?

Each product page includes a detailed 'Skin Type' guide. You can also contact our beauty consultants via live chat for a personalized recommendation.